These Terms and Conditions ("Agreement") govern your participation in the HeatPumpReady.uk installer network, a trading name of VerifyRecruiter Ltd ("we," "us," or "our"). By purchasing a lead package, starting a trial, or maintaining an active account with us, you ("the Installer," "you," or "your") agree to the following terms.
1. Packages & Billing
- Pre-Paid Wallet System: Leads are provided on a pre-paid basis. When you purchase a package, funds or lead credits are added to your account wallet.
- Package Pricing: The specific lead volume, cost per lead, and total purchase price are determined by the specific package selected at checkout.
- Credit Expiration: Unless otherwise stated at the time of purchase (such as specific trial conditions), wallet credits remain valid as long as your account is active and in good standing.
- No Long-Term Lock-in: Unless explicitly agreeing to a bespoke ongoing contract, standard packages operate on a pay-as-you-go or pre-paid block basis with no long-term commitment required once the initial credits are consumed.
- Discretionary Refunds: We reserve the right, at our sole discretion, to refund any unspent balance in your account wallet back to your original payment method at any time and for any reason.
2. Lead Exclusivity
We enforce a strict limit on lead distribution to ensure a high-quality, lower-competition environment for our partners:
- Strict 2-Buyer Limit: Every enquiry generated on our platform will be shared with a maximum of two installers (you and up to one other competitor). We do not race you against multiple companies for the same job.
3. The Lead Replacement Guarantee
We prioritise fairness and understand that not every enquiry will be viable. If a lead fails to meet our quality criteria, we will replace it or credit your wallet, subject strictly to the rules outlined below.
3.1. The 7-Day Reporting Rule
To successfully claim a replacement credit, you must adhere to the following reporting process:
- Notification Window: You must notify us via email within 7 days of receiving the lead details.
- Required Details: Your replacement request must include the prospect's name, lead ID (if applicable), and the specific reason for the return.
- Purpose: Strict adherence to this 7-day window is required to allow us to fairly manage lead volume, verify issues promptly, and manage territory mapping nationwide.
3.2. Refundable Leads (Qualifying for Replacement)
Leads meeting any of the following criteria are considered invalid and will be credited back to your account wallet upon verification:
- Incorrect Contact Info: The provided phone number is disconnected or explicitly belongs to the wrong person.
- Out of Area: The homeowner resides entirely outside of your mutually agreed postcode coverage areas.
- Lack of Authority: The prospect is a tenant or otherwise does not have the authority to authorise a heat pump installation.
- Pre-existing Installation: The prospect already had a heat pump installed prior to making the enquiry.
3.3. Non-Refundable Leads (Valid Sales Enquiries)
Once an enquiry is verified as genuine, the progression of the sale is the responsibility of the installer. The following scenarios are considered part of a standard sales pipeline and do not qualify for a lead replacement credit:
- Change of Mind: The prospect decides they are no longer interested after speaking with you.
- Price Objection: The prospect finds the quoted installation cost to be too high.
- Lost to Competitor: The prospect chooses the competing installer or another third party over your proposal.
- Homeowner "Ghosting": The prospect becomes unresponsive to calls, texts, or emails. While we verify initial contact details and intent, ensuring continued homeowner responsiveness and follow-up remains the installer's responsibility.
4. Data Protection & UK GDPR Compliance
Because we provide you with consumer personal data, strict adherence to data protection laws is mandatory:
- Independent Data Controller: Upon receiving a lead, you become an independent Data Controller of that prospect's personal data.
- Permitted Use: You agree to use the provided data strictly for the purpose of contacting the prospect to provide a quote and subsequent installation services.
- Prohibited Actions: Under no circumstances may you sell, lease, share, or distribute the lead data to any third party.
- Compliance: You warrant that you will process all personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
5. Installer Obligations & Warranties
To maintain the quality of our network, you warrant and represent that:
- Accreditations: You hold all necessary industry licenses, insurances, and accreditations required to legally and safely install heat pumps in the UK (e.g., MCS certification, relevant electrical/plumbing qualifications).
- Professional Conduct: You will interact with all leads in a professional, courteous, and timely manner.
- Compliance with Laws: You will comply with all applicable consumer protection laws, building regulations, and trading standards.
6. Limitation of Liability
- Matchmaking Role: HeatPumpReady.uk acts solely as a lead generation platform. We introduce prospects to installers but are not a party to any subsequent contract formed between you and the homeowner.
- No Guarantee of Sales: While we guarantee the delivery of leads and the exclusivity outlined in Section 2, we do not guarantee conversion rates, sales, or any specific financial return on your investment.
- Exclusion of Damages: To the maximum extent permitted by law, VerifyRecruiter Ltd shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, loss of data, or disputes, damages, or claims arising between you and the homeowner.
7. Account Suspension & Termination
We reserve the right to suspend or terminate your account and forfeit any remaining wallet balance immediately, without notice, if we determine that you have:
- Breached any term of this Agreement.
- Abused the 7-Day Lead Replacement Guarantee (e.g., submitting fraudulent refund requests).
- Lost required industry accreditations or insurances.
- Engaged in unprofessional conduct resulting in complaints from homeowners.
8. Platform Availability & Technical Issues
- Service Provision: Our dashboard, wallet, and lead delivery systems are provided on an "as is" and "as available" basis.
- Uptime: While we strive for maximum platform uptime, we do not guarantee uninterrupted or error-free operation. We will not be liable for any missed opportunities or business losses resulting from technical downtime, bugs, or system maintenance.
9. Governing Law & Jurisdiction
This Agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
By completing a purchase, funding your wallet, or receiving leads from HeatPumpReady.uk, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.